After-Sales Service & Warranty.

Generally, DJI's Manufacturer Warranty begins once the drone has been activated, which requires the user to acknowledge DJI's terms and conditions along with their After Sales Policies.

Other Manufacturers' Warranty will generally begin at the date of purchase on the Invoice.

To learn more about the specifics of the warranty and what it does and does not cover, please refer to the Limited Warranty section below.

DJI & other manufacturers have dedicated support centers with equipment and teams for providing support, advanced troubleshooting, and may offer remedies beyond their voluntary manufacturing period. You may prefer to contact the manufacturer rather than D1 Store, although you are not obliged to do this.

For purchases with the line code included in the Invoice, D1 Store or the Manufacturer will determine where the product fault originated from and provide remedies based on the assessment.

D1 Store provides a limited warranty on ex-demo products for a period of three (3) months from the date of purchase. This warranty covers manufacturing defects and malfunctions that render the product unusable for its intended purpose.

The ex-demo warranty does not cover:

1. Cosmetic imperfections or minor wear existing at purchase
2. Faults caused by misuse, neglect, improper installation or modification
3. Consumable items (e.g., batteries)
4. Normal wear and tear

The ACL guarantees provided by D1 Store (e.g., Ex-Demo Products, 2nd Year Extended Warranty) generally do not extend to subsequent owners after the initial purchase. If you purchase a product from D1 Store and then resell it, the second buyer is not covered by the original ACL guarantees we provided. This excludes Manufacturer Provided Warranty.

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. The ACL requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

These After-Sales Policies only apply to products you purchased from D1 Store for your own use and not for resale. By using your product, you agree to be bound by both D1 Store & DJI Policies (if applicable).

Under this Limited Warranty, D1 & the manufacturer warrants that each product will be free from material and workmanship defects under normal use in accordance with published product materials during the warranty period.

The warranty period for activatable products starts on the activation date, whereas accessories start on the delivered date (online) or invoice date (in-store). For DJI-specific products, check dji.com/au/service.

If a product does not function as warranted, you may obtain after-sales service by contacting D1 Store or DJI's local service center, or through dji.com/au/support. You will need a valid proof-of-purchase. Charges may apply for services not covered by this warranty.

D1 will attempt to diagnose and resolve your problem by telephone, email, or online chat. D1 may direct you to download and install software updates.

If the problem cannot be resolved remotely, you may be required to deliver the product to D1 or the manufacturer for further examination. D1 or DJI will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

× Crashes or fire damage caused by non-manufacturing factors, including pilot errors
× Damage caused by unauthorized modification, disassembly, or shell opening
× Water damage or damages caused by improper installation, incorrect use or operation
× Damage caused by a non-authorized service provider
× Damage caused by unauthorized modification of circuits and misuse of battery/charger
× Damage from flights that did not follow instruction manual recommendations
× Damage caused by operating in bad weather (strong winds, rain, sand/dust storms)
× Damage caused by electromagnetic or wireless interference
× Damage from exceeding safe takeoff weight
× Damage from forced flight with aged or damaged components
× Damage from unauthorized third-party parts
× Damage from operating with a low-charged or defective battery
× Loss of, or damage to, your data
× Software programs (whether provided with or installed after purchase)
× Failure caused by third-party products
× Products with altered or removed identification labels

WHEN RECEIVING SERVICE, D1 IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN D1'S POSSESSION OR IN TRANSIT, IF D1 IS RESPONSIBLE FOR TRANSPORTATION.

D1 IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION CONTAINED IN A PRODUCT.

TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, D1 DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED. THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH D1 IS LIABLE UNDER LAW.

SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Please refer to our Shipping & Refund policies here.

× Service requested more than 30 calendar days after receiving the product
× Legal proof-of-purchase not provided, or believed to have been forged or tampered
× Product sent for replacement contains user-error damage
× Product found to have no defects after testing
× Fault caused by unauthorized use/modification, moisture, foreign bodies, or improper operation
× Labels, serial numbers, or water damage marks show signs of tampering
× Damage caused by external factors (fires, floods, high winds, lightning)
× Proof of transit damage from the carrier cannot be provided

√ Follow the procedures specified by DJI
√ Backup all data on your product's SD card
√ Remove all personal and confidential data from the product
√ Provide system passwords if necessary
√ Provide sufficient and safe access to your product
√ Remove all additional parts, alterations, and attachments not covered under warranty
√ Ensure the product is free of any legal restrictions preventing replacement
√ If not the owner, obtain authorization from the owner

When after-sales service involves replacement, the replaced product or part becomes D1's property and the replacement becomes yours. Only unaltered DJI products and parts are eligible.

Replacement products or parts may not be new, but will be in good working order and at least functionally equivalent. A replacement is covered for the time remaining in the original warranty.

If you obtain service under this policy, you authorize D1 or the manufacturer to store, use, and process your flight log information and contact information. We may contact you about service satisfaction or product recalls.

The manufacturer may request authorization to access vision image data from your aircraft when applying for after-sales service. If you refuse, certain services may not be available. We may disclose your information where required by law.

√ Warranty periods may vary by product, part, or country. Check dji.com/au/service for your product's details.
√ You are responsible for shipping costs when sending product(s) for return, repair, or replacement.
√ If the issue qualifies under this policy, D1 or the manufacturer will bear the cost for refund, replacement, or repair and return shipping.
√ If the issue is not covered, you'll need to apply for Customer Paid Repair Service. Repair will not start until you agree to the quoted cost.
√ Products presented for repair may be replaced by refurbished goods of the same type. Replacement parts may come with different serial numbers.
√ User-generated data may be lost during repair — please back up your data beforehand.
√ Data analysis service will not be provided after warranty expiration.
√ Water-damaged aircraft may be beyond repair; replacement service may be provided instead.
√ Remove any customized decorations before sending for repair — D1 or the manufacturer is not responsible for damage or loss to these items.
√ Please check your product is intact when signing for it. Report any defects within 7 days of receipt.