Support That Gets You Flying

We send an automated email once your order has shipped with your tracking number and invoice. Check junk/spam; the subject line is usually “D1Store - Order Processed and Shipped”.

Just picked up your new DJI product? Great to hear! You can learn more by heading to the D1 Lounge, regularly updated with the latest DJI news, tutorials, support articles, and more. Popular reads:

• 10 tips to prevent crashing your drone
• Pre and post flight checklists
• Drone battery maintenance guide
• What do I do after I crashed my drone?

We’ve created a live workshop, New Pilot Experience, which you can sign up for here. To complement that, we have a Facebook group where you can ask questions and get answers from our community of pilots.

To activate DJI Care Refresh, visit DJI’s activation page. If you purchased Care Refresh from D1 Store, check your junk/spam folders for your activation code (often the serial number on your invoice) and follow the three-step process. If you are struggling to activate or the product has been activated for more than 48 hours, see Care Refresh beyond 48 hours for more information.

If you aren’t able to activate DJI Care Refresh because the 48-hour period has passed, click here to submit your details for DJI Care Refresh verification. Your drone must not be more than a few weeks old and must not have any internal or external damage to qualify.

Need a drone repair? Click here to submit your product for repair or a warranty claim. Enter your details with the drone model and damage details — the more detail the better — and our team will be in touch. If you’re submitting a warranty claim, include your D1 Store proof of purchase.

If you’ve had an accident and need to make a Care Refresh claim, visit DJI Support and submit an online repair request here. If the damage is minor (repair cost under the excess fee), we recommend a paid repair and saving your Care claims for larger incidents.

You may be asked to log in, then select your service area (4 — Asia Pacific and Australia).

• Step 1: Select your model if it appears, or search by serial number or product model.
• Step 2: Select the form of malfunction, choose DJI Service Plan, and enter your comments.
• Step 3: Select the parts to be sent.
• Step 4: Select the shipping address for your replacement.
• Step 5: Submit your claim; within about 1–3 business days a return label is usually emailed to you.

Yes. At D1 we offer a trade-in service that turns eligible pre-loved DJI products into D1 Store credit you can put toward any new product. Find out about eligibility and how to upgrade here.

Yes, absolutely. If you’re still struggling, call our stores with your invoice number or use the enquiry form below to organise time with our product specialists.