D1 Local Australian Support - DJI Drones, Cameras & Gimbals.

DRONES

HANDHELDS

RONIN

ENTERPRISE

Download DJI Apps

Click here to be taken to the DJI Downloads Page. Simply choose the application required for your device then download and install.

Note: Android users will need to install the .apk

Care Refresh

Click here for the DJI Care Refresh Activation Steps.

Click here if your drone has been activated for more than 48 hours.

Click here to make a DJI Care Refresh Claim.

Repairs

D1 Store is a DJI Authorised Repair Center. To submit a repair request, click here.

Our Officially Certified DJI Technicians only use 100% genuine parts and test every repair/maintenance to ensure 100% working order. All our repairs come standard with a 3 month warranty for your peace of mind.

Additional Information

Beware of Grey Stock

If it's too good to be true, it's probably "Grey". These products are parallel imports and are not covered by Australian DJI Warranty and cannot be bound to Australian DJI Care Refresh.

Click here to read more about Grey Import Stock.

Beware of Grey Stock

If it's too good to be true, it's probably "Grey". These products are parallel imports and are not covered by Australian DJI Warranty and cannot be bound to Australian DJI Care Refresh.

Click here to read more about Grey Import Stock.

Warranty

Click here to learn more about Warranty.

Terms and Conditions of your DJI Warranty and Australian Consumer Law.

Shipping

Click here to learn more about shipping.

Learn about the couriers we use and shipping times.

Lounge

Click here to start your reading and learning journey!

Q&A

We send an automated email once the order has been shipped that contains both the tracking number and the invoice. Please note, this email may go to junk/spam and contains the subject: "D1Store - Order Processed and Shipped".

Just picked up your new DJI product? Great to hear! You can learn more about your new DJI product by heading to the D1 Lounge which is regularly updated with all the latest DJI news, tutorials, support articles and more!

10 Tips to prevent crashing your drone
Pre and Post Flight checklists
Drone Battery Maintenance Guide
What do I do after I crashed my drone?

We've created a live workshop under the form of New Pilot Experience which you can sign-up here to attend. To compliment this workshop, we've got a Facebook Group where you can ask your questions and get them answered by our community of pilots.

To active DJI Care Refresh, please vist here. If you purchased the DJI Care Refresh from D1 Store, please double check your junk/spam folders for your activate code (which is the serial number on the invoice). Simply follow the three step process. If you are struggling to activate it or says the product has been activated for beyong 48 hours, please vist here for more information.

If you aren’t able to activate DJI Care Refresh for your product because it has exceeded the 48 hour activation period, don’t fret, simply, click here to submit your details for DJI Care Refresh Verification. Please note, your drone must not be beyond a few weeks old and must not have any internal or external damage to qualify.

Need a drone repair? Click here to submit your product for repair or a warranty claim. Enter your details with the drone model and damage details - the more detailed the better - and our team will be in contact with you shortly. If you're submitting a warranty claim, please make sure to include your D1 Store proof of purchase.

If you've had an unfortunate accident and are looking to make a claim with DJI, you will need to visit DJI Support and Submit an online repair request here.
However if the damage is minor (repair cost under excess fee), we recommend going with the pair repair service and saving your care claims for larger incidents.
You will then be asked to log in if you haven't already and then select your service area (4 - Asia Pacific and Australia).

Step 1: Select your model if it appears or search by either serial number or product model.
Step 2: Select the form of malfunction, select DJI Service Plan and enter your comments.
Step 3: Select the parts to be sent off
Step 4: Select your shipping address for your replacement drone
Step 5: Submit your care refresh claim and in the next 1-3 business days, a return label will be emailed to you!

Yes! At D1 we offer a trade-in service that turns your eligible pre-loved DJI products into D1 Store Credit which can out towards any new product of your choosing. Find out about your product’s eligibility can how you can upgrade today by clicking here.

Yes Absolutely! If you're still struggling to sort something out, please call our stores with your invoice number or use the enquiry form below to organise a time for our product specialists to help you out!

Require Further Help?

Please fill out the following and a team member will contact you!

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