DJI Care Refresh (Mavic Air 2)
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DJI Care Refresh (Mavic Air 2)

Item Code: CRFMAVICAIR2

Accident Repair Plan

DJI Care Refresh provides prioritised DJI repairs and replacements for all damage - including water damage.

Replacement Fee: $149 AUD • Flyaway Fee: $709 AUD

Please Note: DJI Care Refresh must be bound within 48 hours of drone activation. Care Refresh activation codes are emailed immediately after purchase but may end up in junk or spam folders.

Activate your DJI Care Refresh here

AUD $159.00 

Enter your email address and we'll send you a reminder when the stock becomes available.

The DJI Care Refresh for the Mavic Air 2 is the perfect way to protect your investment. It's a comprehensive service plan that offers two replacements units in one year, allowing you to enjoy your DJI product with greater peace of mind wherever you go. With the DJI Care Refresh, you will receive a prioritised replacement service including accidental water damage. The care program minimises downtime and will get you back in the air in no time.

Your drone is eligible for DJI Care Refresh provided it meets the following criteria:

▪ Brand new unactivated drone
▪ Activated for less than 48 hours
▪ Genuine Australian Stock 

If your drone has been activated for more than 48 hours but is only a few weeks old, you may still be eligible for care refresh through a few simple verification photos. Please visit here to learn more.

Flyaway Coverage needs to be bound to your controller & account, click here to learn more.


Two Fast Replacements

The DJI Care Refresh offers two replacements in one year, including one chance to use the new Flyaway coverage. When it comes to accidents like water damage, collisions or missing aircraft.

The flat rate repair/replacement free for the Mavic Air 2 is $149 AUD.


Flyaway Coverage

DJI Care Refresh Flyaway Coverage covers situations where the aircraft can go missing during flight of the drone is unable to be retrieved. This allows you to have a worry-free and less stressful experienced. This can be claimed once. 

*Please make sure that your flyaway coverage service is bound to your DJI account and the remote controller that is being used to control the aircraft (done through the DJI Fly app). The flyaway replacement service cannot be used if the account or remote controller were unbounded before the flyaway occurred.


Full Coverage, Hassle-Free

DJI will replace your product is an accident occurs. Whether it's from water damage, collision or any other reason. The replacement units that are provided are brand-new products or equivalent to brand-new products in performance and reliability.


Extended Warranty, More Security

By purchasing DJI Care Refresh +, the warranty period is extended by at least 12 months, covering the warranty service period without interruption.

*The product's extended warranty period is based on the purchase date of DJI Care Refresh + and the warranty of the product or components.


Free Shipping

DJI will cover shipping costs both ways anytime a product is sent back for the replacement service.


Exclusive Service

DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.


DJI Care Refresh Service Process

When an accident occurs involving your aircraft, you can choose replacement or repair at an additional cost and the DJI Service Centre will respond to your request accordingly.

General

Does the DJI Care Refresh Extend My Warranty Period? 

1 Year Plan does not extend the standard 12 Month Warranty. 
If your drone is purchased through D1 Store, your drone will have the 2nd year extended warranty (excluding batteries) by default. 

2 year Plan does extend the standard 12 Month Warranty out to 24 Months Warranty. This is calculated from when the DJI Care Refresh is bound to your drone. 

What happens If I am not eligible for DJI Care Refresh? 

Email support@d1store.com.au with your drone model and serial number. We will ask for 2 simple photos and will re-open the care refresh binding window for ~24 hours. 

When does the DJI Care Refresh period start? 

It is calculated from when the DJI Care Refresh service is bound to your aircraft no matter when your device was activated, 

How do I bind my DJI Care Refresh? 

Visit https://service.dji.com/care/active and enter your Activation Code (Serial Number on the invoice), Your Drone Serial Number and your Contact Details. 

What if I miss the DJI Care Refresh Binding Period? 

No Stress! Email support@d1store.com.au with your order number, drone serial number and model. Our team will them provide the necessary instructions to get your Care Refresh bound! 

How does DJI Care Refresh differ from Manufacturers Warranty? 

The DJI Care Refresh covers for Pilot/User error whereas the Manufacturers Warranty covers the product malfunction due to a non-user error.

If a malfunction occurs during the warranty period, DJI will provide the appropriate service whether that is replacement or repair. 

If a user error occurs, you will simply need to pay an excess fee (if you have enough replacements remaining on your care plan) and DJI will exchange the damaged drone for a replacement drone (if the error occurs when the Care Refresh plan is active). 

Does the DJI Care Refresh plan support International Coverage or International Stock? 

Only the following products support international coverage: DJI OM Series, DJI RS2, DJI RSC2 and DJI Pocket 2. 

The DJI Care Refresh for Australia can only be bound to Australian Stock (has AU on the barcode sticker). All claims with AU DJI Care Refresh will need to be done with the Australian DJI Service Centre. 

How can I see the terms of service? 

Please view the terms of service here.

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