The D1 Trade-in program is a program designed for you to trade in your old/used drone for credit that will offset the purchase price of the drone you want.

We've streamlined the trade in process to make it easier for you to get your new drone faster. The online form has a few simple questions about you along with the condition of the drone and the drone you wish to trade-up into. Our team will contact you within 1 business day to let you know if your drone is eligible for trade-in and what the estimated credit will be and the price to trade-up into your desired drone.

If you accept the trade-up estimate you will need to prepare your drone to be traded-in. Simply, all you need to do is back-up your files on the internal storage, remove the SD and format the internal storage. You will find this setting in the photo/video settings.

If you wish to do the trade-up in store, simply visit our store and team members in-store will verify the trade-in estimate. If there are any additional issues with the drone, the trade-in value may be adjusted. Once the drones are swapped and the excess paid, you're all done and ready to enjoy your new drone!

If you wish to do the trade-up online, simply ship the drone to our address. If there are any additional issues with the drone, the trade-in value may be adjusted. Once the drones are swapped and the excess paid, we will ship your new drone out to you ASAP!

Regardless of how you trade in, it is important to note that if the condition of the drone doesn't match your description, an adjusted trade-in value will be provided. You will have the option to accept or reject the revised quote. If you reject it, your device will be returned to you.

The D1 trade in program is designed to be hassle free and allows you to trade-up your drone without the worry and stress of dealing with the marketplace; low-ballers and unreliable buyers. We provide an easy service that will help avoid the hassles and hidden fees of selling through third party marketplaces. Our team will also provide you with the full service on your traded-up drone, showing you the benefits of your new drone and will steer you to picking the right drone for you. Our team are also active drone industry participants and with a wealth of knowledge.

Generally it takes 1-3 weeks to complete the entire process. Trading in-store will generally be a faster process that shipping (especially during peak shipping periods). Providing accurate information ensures a fast and efficient process.

The security deposit is the bond that is required to rent the drone. Once the equipment has been returned to store in its original condition (accessories included), the security deposit will be returned. If your company has a certificate of insurance, this step is not required.

There are different variables that will affect the trade in price. If the condition of the drone is described accurately, you will get a good estimate of your final trade-in credit. There are different conditions for the trade in value such as the physical condition of the drone, what error codes there are, how many hours the drone has flown, the life cycle of the product and the battery charge cycles. These are all factors that play part in the final trade-in value.

The "Up To" trade in credit is based on the specified drone model in Good condition. Depending on your model and condition, you may be eligible for a higher trade-in amount.

Yes, you can trade in a water damaged drone.

The region where the drone has come from may affect the trade-in value, depending on how old the drone is.

There are software restrictions on the drone through the DJI Geo Zones. We recommend getting yourself familiar with their restricted fly zones to ensure the area you plan to fly is all clear.

Yes you will be able to trade in drones from sealed to used and even water damaged. Depending on the region of the sealed drone, your trade-in credit will vary but will be on the higher end of the credit valuation.

Unfortunately you can only return the drone during opening hours. A late fee may apply if the rental is returned after the expected return date.

Yes you may cancel your trade in at any time, there are no strings attached.
If you shipped your drone to us and then cancel, you will need to pay postage fees back to your address.

Yes you can trade in as many devices as you like where all the credit can go towards a new drone.

You will receive detailed instructions from our team regarding how to prepare your device for trade-in, however with shipping anything, you want to pack it securely and tightly so the drone does not sustain any damage during transportation.
If you have the original box, you may pack-it in the box, however you are able to trade the drone without the original box.

The drone will come with the necessary equipment needed for you to start flying. This will include, battery, charger, gimbal protector, RC cables, Remote Controller, charger for remote controller and will be placed in a carry bag.

If you are missing original accessories that came with the drone, this may affect the value of your trade in as these items will need to be replaced.

Depending on your accessories, you may get additional credit for extra accessories whether they be first party or third party.

Unfortunately no promotional discounts will work on the trade in credit or the final trade-up value. This includes any D1STORE pty ltd promotional codes, DJI promotional codes and educational discount codes. The price of the trade-up value may be negotiable, however no discounts/promotional codes will work.

Once the traded in drone is in our hands, our team will be formatting the drone, clearing any and all data stored on the drone. We recommend removing the SD card before submitting the drone to trade in and to back-up then erase all internal storage. After formatting, no one will be able to see your previous flight logs as well as images/videos taken from the drone.

No this is not required but may be requested. Stolen drones will not be eligible for the trade-in program and can be easily identified.

Unfortunately only DJI branded drones are able to be traded in at this current time.

Yes, you are able to trade in your DJI enterprise equipment for newer and more efficient equipment.

Yes, you will be able to pay via zip-money / zippay, however please note the total may increase depending on the length of interest free repayments.

Unfortunately trade in is only for credit towards offsetting a new drone purchase, cannot be redeemed for cash.

You will have 7 days until the quote expires. We understand how life can get in the way so you are always welcome to be requoted.

Yes, your purchase with D1 may be eligible for additional credit. Please enquire to learn more