Name: DJI Care Refresh 2-Year Plan (DJI Avata)
Brand: DJI

DJI Care Refresh for DJI Avata

DJI Care Refresh for the DJI Avata is the perfect way to protect your investment for 24 months. It's a comprehensive service plan that offers three replacement units in two years, allowing you to enjoy your DJI product with greater peace of mind wherever you go. With DJI Care Refresh, you will receive a prioritised replacement service including accidental water damage. The care program minimises downtime and will get you back in the air in no time.

Your product is eligible for DJI Care Refresh provided it meets the following criteria:

▪ Brand new unactivated product

▪ Activated for less than 48 hours

▪ Genuine Australian Stock

If your drone has been activated for more than 48 hours but is only a few weeks old, you may still be eligible for care refresh through a few simple verification photos. Please visit here to learn more.

Four Fast Replacements

DJI Care Refresh coverage offers up to four replacement credits in two years, including two drone flyaway claims. The service covers all accidental damage caused by collision, water and more.

You can make a Care Refresh claim for the small excess fees listed below.

Replacement fee: $75 AUD
Flyaway fee: $279 AUD

Flyaway Coverage

DJI Flyaway covers the rare scenario of your drone being unretrievable after going missing during flight, providing you with a replacement drone. You can make one Flyaway claim in exchange for one replacement credit.

Please note: DJI Flyaway coverage is bound to your DJI account and drone's remote controller via the DJI Fly app. Binding your drone, controller and DJI account is required to claim DJI Flyaway.

Full Coverage, Hassle-Free

DJI will replace your product if an accident occurs. Whether it's from water damage, collision, or any other reason.

The replacement units that are provided are brand-new products or equivalent to brand-new products in performance and reliability.

DJI Care Refresh Service Process

DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.

When an accident occurs involving your aircraft, you can choose replacement or repair at an additional cost and the DJI Service Centre will respond to your request accordingly.

Shop with Confidence.

Australia's First & Only Authorised DJI Retail Store

Our team are dedicated to providing you with the best service and price on all your DJI products from Consumer to Enterprise. With our conveniently located stores around Australia, our product specialists will guide you through which drone will be perfect for you and provide all the tips and tricks needed for a safe and enjoyable flight. Take advantage of our additional services including Rental, Trade-In, New Pilot Experience and Repairs.